Frequently asked questions
Answers to the questions we're asked most often.
Are the products genuine Legami?
Yes. We're an authorised Legami retailer and sell only genuine products.
How does in-store pickup work?
Choose "In-store pickup" at checkout. Your order is ready in 4 hours during opening hours, and we'll email you when you can come by.
Do you ship abroad?
We ship to Italy and France. For other countries, email us at info@gommadipane.it.
Which payment methods do you accept?
Credit and debit cards and the other methods shown at checkout. Payment is handled securely by Shopify.
Can I get an invoice?
Yes: enter your company details when you order, or email us at info@gommadipane.it with your order number, company name and VAT number.
Can I change or cancel an order?
Get in touch as soon as you can: if the order hasn't shipped or isn't ready for pickup yet, we'll change it.
Is a product I see online in stock in the shop?
The product page says "In stock in the shop, pick up today" when it is. You can also call us.
Do you gift wrap?
Yes, by hand and for free. Just add a note at checkout.
How do I return something?
You have 14 days from delivery. Every step is on the Returns and refunds page.